退款政策

At JapanBoosterBoxShop, we are committed to ensuring that our customers can enjoy a secure and satisfactory shopping experience. To this end, we have established clear and transparent refund and return policies. Please review the following details for full information regarding our procedures.

Refund and Reimbursement Methods

Standard Refund Method:
As a general rule, refunds are issued as store credit that can be used on our website.

Special Requests:
In exceptional cases or upon explicit customer request, refunds may be processed through the original payment method. Please note that this will be considered on a case-by-case basis, at the sole discretion of our company.

Cancellation Before Shipment

Applicable Products:
For both pre-order and in-stock items, refunds will typically be issued in the form of a voucher redeemable on our website.

Refund to Original Payment Method:
If a refund to the original payment method is requested, approval will be determined on a case-by-case basis at our discretion.

Cancellation Fee:
A cancellation fee of 10% will be deducted from the refund amount for cancellations initiated by the customer. However, if the cancellation is due to an error or responsibility on our part, no fee will be charged.

Return Requests

Should you wish to request a return, please adhere to the following conditions and procedures:

  • Request Deadline:
    Returns must be requested within 7 days of receiving the product by contacting our customer support team.
  • Product Condition:
    The product must be in unused and original condition, including all original packaging and accessories.
  • Shipping Costs and Fees:
    Return shipping costs will generally be borne by the customer, and a 10% return processing fee will be applied. However, if the return is due to an error on our part, all costs, including shipping and processing fees, will be covered by JapanBoosterBoxShop.

Please note: Minor defects in packaging (e.g., small creases or indentations) are not considered defects affecting the value of the product, and such cases are not eligible for returns or refunds. If you request flawless packaging, please note this in the comment section when placing your order. We will make every effort to accommodate this request and select items with no visible marks or damage.

Product Condition and Defects

Manufacturing Defects:
Minor defects, such as issues with the frame, printing lines, or small corner damage from the factory, are not considered damage and will not be eligible for return or refund. Products with such issues are still considered new.

Additional Information:
If you have concerns about the condition of a product, please contact us before making a purchase. We can provide additional photos and details to help you make an informed decision.

Exceptions

  • Custom Orders:
    Custom orders are considered final sale and cannot be returned.
  • Collectibles:
    Due to the fluctuating nature of market values for collectible items, refunds will be issued based on the market value at the time of return.

Return Process

If you wish to return an item, please follow the steps below:

  • Request Deadline:
    Return requests must be submitted within 7 days of receiving the product.
  • Return Conditions:
    Items must be returned in their original packaging, with all original accessories included.
  • Customer Responsibility:
    The customer is responsible for all return shipping costs, as well as any associated risks or damages. Unauthorized returns will not be refunded, and the customer will be charged for re-shipping the items.

Address Errors and Shipping Risks

JapanBoosterBoxShop is not responsible for packages that are incorrectly delivered due to address errors. Please ensure that the shipping address is accurate, and refrain from using P.O. boxes.

All deliveries require a signature upon receipt, so please confirm the correct shipping address and do not specify P.O. boxes.

Important Notes

  • Items Designed for Arcade Terminals:
    Items designed for use with arcade terminals are intended for domestic use within Japan. We cannot guarantee compatibility with overseas systems.

Contact Information

If you have any questions or concerns regarding our policies, please do not hesitate to contact our customer support team. We sincerely thank you for choosing JapanBoosterBoxShop and appreciate your understanding and cooperation.